Privacy policy

Privacy Policy

At PawsPause, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

If you have any questions, please contact us at:
📧 info@pawspause.eu

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely by third-party providers)

Order Information

  • Products purchased

  • Customization details (e.g. pet name, engraving text, images)

Technical Information

  • IP address

  • Browser type and device information

  • Pages visited and usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide customer support

  • Send order updates and shipping confirmations

  • Improve our website and services

  • Prevent fraud and ensure security

We do not sell your personal data to third parties.

3. Location Data (QR Code Feature)

If you interact with our QR code feature, we may request access to your device’s location.

👉 This location data is used only to help notify the pet owner when a QR code is scanned.

  • Location data is collected only with your permission

  • It is used solely for this purpose

  • It is not used for tracking or marketing

4. Sharing Your Information

We may share your data with trusted third parties only when necessary, such as:

  • Payment providers

  • Shipping carriers

  • Email service providers

These parties are required to handle your data securely and in accordance with applicable laws.

5. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

Location data related to QR scans may be stored temporarily for service functionality and may be deleted periodically.

6. Your Rights (EU Customers)

If you are located in the European Union, you have rights under the
General Data Protection Regulation (GDPR), including:

  • The right to access your data

  • The right to correct inaccurate data

  • The right to request deletion of your data

  • The right to restrict or object to processing

To exercise your rights, please contact us at info@pawspause.eu.

7. Cookies

We use cookies and similar technologies to:

  • Improve your browsing experience

  • Analyze website traffic

  • Support essential website functionality

You can control or disable cookies through your browser settings.

8. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

However, no system is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact

If you have any questions about this Privacy Policy or your data, please contact us:

📧 info@pawspause.eu

Thank you for trusting PawsPause.